Client: Healthcare platform
Job: IT Specialist II
Location: Fort Lauderdale, FL (On site, with hybrid flexibility)
Duration: Long term contract, open to conversion
Job Summary:
Seeking a dedicated and knowledgeable Help Desk Technician to provide technical support and assistance to our end-users. This role involves troubleshooting hardware and software issues, answering inquiries, and ensuring that IT systems are functioning smoothly. The ideal candidate will be patient, solution-oriented, and able to communicate technical information to non-technical users.
Key Responsibilities:
- Respond to help desk requests via phone, email, or ticketing system and provide timely resolution to hardware, software, and network issues.
- Diagnose and troubleshoot technical problems, escalating issues to higher-level support when necessary.
- Install, configure, and support various software applications, operating systems, and hardware devices.
- Maintain accurate records of incidents, service requests, and resolutions in the ticketing system.
- Assist with user onboarding, including setting up new equipment and configuring user accounts.
- Ensure the timely and accurate completion of all service requests and tasks.
- Provide remote support and assistance as needed, ensuring minimal disruption to users.
- Collaborate with other IT team members to identify recurring issues and implement solutions.
- Maintain a knowledge base of common issues and solutions for future reference.
- Stay up-to-date with the latest technology trends, tools, and techniques to provide efficient and effective support.
Qualifications:
- High school diploma or equivalent; additional technical certifications (e.g., Microsoft Certified Professional) are a plus.
- Proven experience as a Help Desk Technician or in a similar technical support role.
- Strong knowledge of computer systems, mobile devices, and technical troubleshooting.
- Excellent communication skills with the ability to explain complex technical issues to non-technical users.
- Experience with remote troubleshooting and support tools.
- Ability to work in a fast-paced environment and manage multiple support requests simultaneously.
- Strong problem-solving skills and attention to detail.
Preferred Skills and Experience:
- Familiarity with Windows environments.
- Basic knowledge of networking principles and protocols.
- Experience working with Active Directory and Office 365.
- Familiarity with ticketing systems and IT management tools.
Work Conditions:
- Must be on-site 40hrs per week initially.
- Hybrid role possible once settled.
